Vroom2groom-chester – Privacy and Security Policy
Please find below details of how we protect your security and privacy.
At vroom2groom-chester we are committed to protecting any information we collect from you and which we may use to enhance your experience of using www.vroom2groom-chester.co.uk.
We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide when you contact us. If at any time you wish us to delete your details from our systems, then please simply contact us and we will be happy to oblige.
How we collect and store your data
When you contact us we record and store your details that you share with us to ensure that we can for example:
- be certain that any appointments you have booked can be processed to completion
- contact you in emergencies, such as an urgent cancellation
- deal with any financial queries
- keep a record of previous grooms and any specific information about your dog that will assist in future grooming sessions.
This data will not be used to send news and event information unless you have requested to be added to our mailing lists.
We do not store any financial data. This is held by iZettle for all credit card purchases and governed by their Privacy Data Policy.
Your name, address and phone number, dog name and breed are stored on our company computer so we may contact you if need be. No-one outside the company has access to this information. Your email address is stored on our web site server.
We also keep a paper customer client record for each person and dog which includes all the grooming details each time it is groomed.
If at any time you wish us to delete your details from our systems, then please simply contact us and we will be happy to oblige.
We do not, and will not in the future, share your personal information with any other third parties.
A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit the site.
The tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.
If you have ‘disabled’ the cookies file in your browser, you may experience technical problems with some parts of the site (for example products you have placed in your basket may be lost.)
You can delete cookies at any time from your own computer.